We enable today’s greatest people to create tomorrow’s greatest companies.

Since 2009, JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and even presidential campaigns.

As JazzHR, we’re now on a mission to reveal the elusive yet absolutely critical connection between recruiting and performance. We’re doing this by creating innovative tools that help companies uncover the hidden recipes for making transformative hires.

We believe that hiring managers have the most important job during the whole recruiting process (choosing whom to hire), yet they’re the most underserved user of recruiting software. There’s nothing in recruiting software that helps hiring managers make better hires. We’re dedicated to closing the loop that connects recruiting to performance so how a company recruits actually transforms how it performs.

We’re called JazzHR because we feel it’s a powerful metaphor for the challenges that employees face to perform in today’s modern work environment. It also represents the fact that our software breaks the rules of our industry. Jazz music doesn’t fit into a box. Jazz fans don’t fit in a box. Our company JazzHR certainly doesn’t fit in a box.

JazzHR has offices in Pittsburgh, PA and Waltham, MA. The company has been the recipient of a series of prominent awards. Named an Inc. 5000 company in 2017 for the second consecutive year, JazzHR continues to be recognized for its accelerated growth and human capital management solutions. Along with being named 2017's Best Human Capital - Talent Management Solution in the 32nd annual SIIA CODiE Awards, JazzHR was recently ranked the No. 1 most user-friendly Applicant Tracking Software by Capterra.

The Position:

As a Customer Support Specialist, you'll work closely with fellow members of our Customer Success team to provide our growing customer base with world-class service and support. Additionally, you'll be responsible for performing Quality Assurance duties to identify fraud and ensure our customers and jobs meet established guidelines. You'll be working as a part of a team to provide world-class support, customer training, correct issues, document feature requests, and manage various customer-facing tasks.

What you'll be doing:

Provide over-the-top, "white glove", concierge level service to JazzHR customers - interacting with customers at all levels
Perform Quality Assurance (customer review and job review) according to established processes and guidelines
Answer questions and resolve issues daily via telephone, email, chat, and/or remote access
Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
Maintain customer loyalty through integrity and accountability
Escalate cases when customer satisfaction comes into question
Ensure compliance with standards, methodologies, and techniques
Works as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user’s requirements
Provide customer training on JazzHR and JazzHR features
Assist with other key projects as needed

What you'll bring:

Bachelors degree in business, IT, or related field
1+ years experience in customer service, customer support, or software support
Proven desire and passion to provide top notch service to all customers
Ability to empathize with customers and convey confidence
Ability to quickly to learn JazzHR and articulate concepts to our customers
Dependable and proficient attention to detail
Exceptional written (chat and email) and verbal communication skills
Excellent multi-tasking skills - you may be handling multiple chats/emails at once
Ability to work in a team environment and communicate with the team on a regular basis
Ability to work independently and be resourceful
An availability that allows you to work a rotating schedule Monday through Friday from either 8 am to 5 pm, 9 am to 6 pm or 11 am to 8 pm.

This position is based in our Pittsburgh, PA office. Currently, our team is working remotely due to COVID-19 but we anticipate reopening our offices in the future, once it's safe for our team. We expect that all candidates are able to work onsite once our in-office operations resume.

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About JazzHR:

We’re called JazzHR because we feel it’s a powerful metaphor for the way our software breaks the rules of our industry. Jazz music doesn’t fit into a box. Jazz fans don’t fit in a box. Our company certainly doesn’t fit in a box, either! We're in constant pursuit of improvement. We're always developing new tools, features, and integrations to help over 6,000 businesses that trust us to help them recruit and grow their businesses.

JazzHR has offices in Pittsburgh, PA and Waltham, MA. Most recently, our team was named "Company of the Year" by the Golden Bridge Awards, a Leader in G2's Fall 2019 Reports and part of the Pittsburgh Business Times' 2019 "Fast 50" List. JazzHR was also included on the Inc 5000 list of Fastest Growing Companies for the third year, chosen for TrustRadius's 2019 Top Rated Award and named a 2019 "Rising Star" by the ADP Marketplace. We're proud of our accomplishments - click here to see more!

Our team is at the center of everything we do. If you want to contribute to a growing organization, be challenged, and see the results of your efforts, apply to one of our open positions today!

JazzHR is an equal opportunity employer. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.

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Please review the following terms and conditions:
1. This position is not eligible for telecommuting or remote work on a permanent basis (though we are working remotely in light of the COVID-19 Pandemic).
2. This position is not eligible for relocation assistance
3. This position is not eligible for work visa sponsorship* I understand these terms and conditions.I do not agree to one or more of these terms or conditions.

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